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Lead Customer Experience Designer

  • Lead Customer Experience Designer
  • London
  • £55k - £70k
  • Posted01 September 2017
  • Ref1545098_1504273011
  • ConsultantMatthew Woods
  • LocationLondon
  • SectorDesign and Creative
  • Contract TypePermanent
  • PositionLead Customer Experience Designer
  • Salary£55,000 - £70,000 per annum

Lead Customer Experience Designer; Independent Design Agency

This is an important role working with some really exciting clients across a wide range of sectors from airlines and property, to industrial and publishing, supporting the service design activities for an independent Design Agency with a growing Customer Experience team.

The successful candidate will be an outgoing dynamic individual with experience in a service design role in an agency environment. This is a varied role within a small team and will suit an enthusiastic, hardworking person with attention to detail.

The ideal candidate will have strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. You will be able to lead and manage a range of activities from the initial ethnographic research, to experience definition and strategy and prototyping and testing.


- Using your experience to help respond to proposals with innovative methods and options based on time and budget constraints
- Producing user scenarios, service experience concepts, blueprints and detailed service design as part of a multi-disciplinary team
- Planning and conducting design research
- Planning and facilitating workshops with clients or customers
- You will be comfortable working directly with clients and involving them openly in your processes, responding to feedback and championing the needs of customers throughout the project
- Support the Head of CX and mentor junior members of the team

Your skills and experience:

- Commercial experience in a service design role
- Excellent communication and interpersonal skills
- Passionate about user and customer experience
- Highly motivated and self-managing
- Experience working within an agency environment

For information about the role and company, get in touch!

Matthew Woods
Matthew Woods

He's our UX Consultant.

I joined the Source UX team after 18 months recruiting for our Research & Insights clients. Before joining Source, I worked with Information and Research Professionals in the Corporate Finance and Professional Services sect...

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