If you are exploring career opportunities and interested in finding out more about roles in UX + Service Design then you might find the following useful.
User Experience (AKA ‘UX') jobs are all about understanding and designing the most intuitive way to allow a user to get from point A to point B.
It involves huge amounts of empathy and balancing user wants and needs alongside business objectives.
These roles aren’t always just for the digital world, it could involve looking at any touch point a user or consumer has with the brand and how that can be bettered or optimised.
This person is obsessed with finding out how to make a user or consumer’s life easier. Research and testing is a key part of the process that acts as a constant feedback loop and design validation. They enjoy the marriage between strategy and creativity that happens here – possibly for a product or platform, or perhaps across all touchpoints for an entire brand. The potential for innovation feeds their desire to constantly improve on what exists.